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MBIT Training Ltd

Advanced Catalog Features for Call Centers in Microsoft Dynamics 365 for Operations (80990)

This course describes advanced catalog features for call centers in Microsoft Dynamics 365 for Operations including creating a target market and using scripts.
SKU: 80990
GTIN: 80990
Manufacturer: Microsoft
£500.00 (GBP)

This course describes advanced catalog features for call centers in Microsoft Dynamics 365 for Operations including creating a target market and using scripts.

Learning Objectives

  • Discuss the source code setup process
  • Demonstrate how to create a target market
  • Discuss the benefits of using scripts
  • Demonstrate how to use scripts in the call center
  • Review the call center parameters

Prerequisites

  • General knowledge of Microsoft Windows
  • General knowledge of basic navigation within Microsoft Dynamics 365 for Operations
  • Basic knowledge of Retail Processes
  • Completed Course 80764AE: Introduction to Microsoft Dynamics AX for Retail
  • Completed Course 80988AE: Call Center Configuration in Microsoft Dynamics 365 for Operations
  • Completed Course 80989AE: Basics of Catalogs for Call Centers in Microsoft Dynamics 365 for Operations