Managed Business & IT Training Solutions

MBIT Training Ltd

Advanced Catalog Features for Call Centers in Microsoft Dynamics 365 for Operations (80990)

This course describes advanced catalog features for call centers in Microsoft Dynamics 365 for Operations including creating a target market and using scripts.
SKU: 80990
GTIN: 80990
Manufacturer: Microsoft
£25.00 (GBP)

Delivery: Blended learning
OR On-site (Private delivery)
Minimum number of delegates: 1:1
Maximum class size: 20
Delivery date: (as requested by customer)
Offers: contact for details however 20% consecutive discount on all group bookings.
Next availability: Immediate
Applicable for: Application Developer, Data Analyst, Programmer
Offers: contact for details

This course describes advanced catalog features for call centers in Microsoft Dynamics 365 for Operations including creating a target market and using scripts.

Learning Objectives

  • Discuss the source code setup process
  • Demonstrate how to create a target market
  • Discuss the benefits of using scripts
  • Demonstrate how to use scripts in the call center
  • Review the call center parameters

Prerequisites

  • General knowledge of Microsoft Windows
  • General knowledge of basic navigation within Microsoft Dynamics 365 for Operations
  • Basic knowledge of Retail Processes
  • Completed Course 80764AE: Introduction to Microsoft Dynamics AX for Retail
  • Completed Course 80988AE: Call Center Configuration in Microsoft Dynamics 365 for Operations
  • Completed Course 80989AE: Basics of Catalogs for Call Centers in Microsoft Dynamics 365 for Operations