Advanced Catalog Features for Call Centers in Microsoft Dynamics 365 for Operations (80990)

This course describes advanced catalog features for call centers in Microsoft Dynamics 365 for Operations including creating a target market and using scripts.
Manufacturer: Microsoft
SKU: 80990
GTIN: 80990
£25.00 (GBP)

Delivery: Blended learning
OR On-site (Private delivery)
Minimum number of delegates: 1:1
Maximum class size: 20
Delivery date: (as requested by customer)
Offers: contact for details however 20% consecutive discount on all group bookings.
Next availability: Immediate
Applicable for: Application Developer, Data Analyst, Programmer
Offers: contact for details

This course describes advanced catalog features for call centers in Microsoft Dynamics 365 for Operations including creating a target market and using scripts.

Learning Objectives

  • Discuss the source code setup process
  • Demonstrate how to create a target market
  • Discuss the benefits of using scripts
  • Demonstrate how to use scripts in the call center
  • Review the call center parameters

Prerequisites

  • General knowledge of Microsoft Windows
  • General knowledge of basic navigation within Microsoft Dynamics 365 for Operations
  • Basic knowledge of Retail Processes
  • Completed Course 80764AE: Introduction to Microsoft Dynamics AX for Retail
  • Completed Course 80988AE: Call Center Configuration in Microsoft Dynamics 365 for Operations
  • Completed Course 80989AE: Basics of Catalogs for Call Centers in Microsoft Dynamics 365 for Operations
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