Managed Business & IT Training Solutions

MBIT Training Ltd

Advanced Sales Order Management for Call Centers in Microsoft Dynamics 365 for Operations (80995)

This course describes advanced features of sales order management for call centers in Microsoft Dynamics 365 for Operations.
SKU: 80995
GTIN: 80995
Manufacturer: Microsoft
£500.00 (GBP)

This course describes advanced features of sales order management for call centers in Microsoft Dynamics 365 for Operations.

Learning Objectives

  • Review the item inquiry options
  • Demonstrate how to create an order note on a sales order
  • Discuss sales order access
  • Walk through the sales order cancellation process
  • Demonstrate price matching
  • Demonstrate how to perform a sales order history purge
  • Explore order events

Prerequisites

  • General knowledge of Microsoft Windows
  • General knowledge of basic navigation within Microsoft Dynamics 365 for Operations
  • Basic knowledge of retail processes 
  • Completed course 80764AE: Introduction to Microsoft Dynamics AX for Retail
  • Completed course 80994AE: Basic Sales Order Management for Call Centers in Microsoft Dynamics 365 for Operations