Managed Business & IT Training Solutions

MBIT Training Ltd

Automating Microsoft Dynamics CRM with Business Process Management (80714)

This course focuses on one of the most important features of Microsoft Dynamics CRM, the ability to automate business processes. Starting with the reasons to automate, and identifying opportunities for automation, walking through automation opportunities with Business Process Flows, Business Rules, Workflows, and Dialogs, wrapping up with a lesson on troubleshooting the most common issues related to workflows and dialog processes.
SKU: 80714
GTIN: 80714
Manufacturer: Microsoft
£100.00 (GBP)

This course focuses on one of the most important features of Microsoft Dynamics CRM, the ability to automate business processes. Starting with the reasons to automate, and identifying opportunities for automation, walking through automation opportunities with Business Process Flows, Business Rules, Workflows, and Dialogs, wrapping up with a lesson on troubleshooting the most common issues related to workflows and dialog processes.

Format: Blended learning for on-site, private delivery. A combination of e-learning with trainer input from a Microsoft Certified Trainer.

WHAT ARE THE GOALS FOR THIS COURSE?

  • Describe the purpose of automating processes
  • Describe Microsoft Dynamics CRM Business Process Management
  • Configure Business Process Flows
  • Create and Activate Business Rules
  • Create and Activate Workflows
  • Create and Activate Dialogs

WHAT ARE THE PREREQUISITES TO CONSUME THIS COURSE?

Before viewing this course, students must have:

  • Basic understanding of Dynamics CRM