Managed Business & IT Training Solutions

MBIT Training Ltd

Dynamics CRM

Microsoft Dynamics CRM logo

Dynamics 365 is a product line of enterprise resource planning (ERP) and customer relationship management (CRM) applications announced by Microsoft in July 2016 and on general release November 1, 2016, as a part of the Microsoft Dynamics. Dynamics 365 is sold in two editions, the Business Edition for small and medium-sized enterprises (SMEs or SMBs), and the Enterprise Edition for medium to large organizations. The Business Edition includes the Financials application, based on the project code-named ‘Madeira’. The Enterprise Edition comprises Dynamics CRM applications (field service, sales, project service automation, and customer service) plus Microsoft PowerApps, together with Microsoft’s premier ERP product, known as Dynamics 365 for Operations.

In July 1, 2017, the Dynamics 365 line was repackaged. The CRM applications are now called the Customer Engagement Plan. The ERP application is now called Microsoft Dynamics 365 for Finance and Operations, however it is only available as part of the Unified Operations Plan which also includes the standalone applications Dynamics 365 for Talent and Dynamics 365 for Retail. Together, the two plans form the Dynamics 365 Plan.

View as
Sort by
Display
per page

Automating Microsoft Dynamics CRM with Business Process Management (80714)

This course focuses on one of the most important features of Microsoft Dynamics CRM, the a...
£100.00 (GBP)

Business Intelligence in Microsoft Dynamics CRM 2016 (80866)

This course covers business intelligence, how to understand challenges, analyze solutions,...
£50.00 (GBP)

Customer Service in Microsoft Dynamics CRM 2016 (80726)

The Microsoft Dynamics CRM Customer Service course focuses on how an organization can nurt...
£500.00 (GBP)

Customer Service in Microsoft Dynamics CRM 2016 Update 1 (80887)

The Microsoft Dynamics CRM Customer Service course focuses on how an organization can nurt...
£500.00 (GBP)

Customization and Configuration in Microsoft Dynamics CRM 2016 (80729)

This Digital Learning course provides students with the tools to customize and configure a...
£750.00 (GBP)

Data Management in Microsoft Dynamics CRM Online (80712)

This course provides students with the best practices, techniques, and tools required to e...
£100.00 (GBP)

Deployment in Microsoft Dynamics CRM Online 2015 Update 1 (80713)

This Digital Learning course describes the techniques required to deploy and manage Micros...
£125.00 (GBP)

Developing Solutions in Microsoft Dynamics CRM 2016 Update 1 (80849)

This Digital Learning course provides individuals with the knowledge and skills to develop...
£500.00 (GBP)