Managed Business & IT Training Solutions

MBIT Training Ltd

Create and Maintain Telemarketing and Campaigns in Microsoft Dynamics 365 for Operations (81007)

This course provides information on creating and maintaining telemarketing and campaigns in Microsoft Dynamics 365 for Operations including setting up telemarketing, creating call lists, and performing telemarketing and campaign maintenance.
SKU: 81007
GTIN: 81007
Manufacturer: Microsoft
£50.00 (GBP)

Delivery: Blended learning
OR On-site (Private delivery)
Minimum number of delegates: 1:1
Maximum class size: 20
Delivery date: (as requested by customer)
Offers: contact for details however 20% consecutive discount on all group bookings.
Next availability: Immediate
Applicable for: Application Developer, Data Analyst, Programmer
Offers: contact for details

This course provides information on creating and maintaining telemarketing and campaigns in Microsoft Dynamics 365 for Operations including setting up telemarketing, creating call lists, and performing telemarketing and campaign maintenance.

Learning Objectives

  • Set Up Telemarketing
  • Create Call Lists
  • Perform Telemarketing Maintenance
  • Perform Marketing Campaign Setup
  • Set Up Default Campaign Values
  • Set Up Default Campaign Activities
  • Create a Campaign
  • View a Campaign Status
  • Add Campaign Notes
  • Select Campaign Targets
  • Broadcast a Campaign
  • Select Campaign Media
  • Add SWOT Information to a Campaign
  • Add Responsibilities to a Campaign
  • Add Projects to Campaigns
  • Create a Questionnaire

Prerequisites

  • General knowledge of Microsoft Windows
  • The ability to use Microsoft Dynamics 365 for Operations for basic processing
  • Basic knowledge of customer relationship management concepts