This Digital learning course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2015. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2015.
This course guides you through the process of working with your customers in Microsoft Dynamics CRM 2015, including: resolution of customer complaints and services issues cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations. This course demonstrates the rich and relevant view of your customer that provides your team with actionable insights, including the use of knowledge management in a centralized knowledge base.
Format: Blended learning for on-site, private delivery. A combination of e-learning with trainer input from a Microsoft Certified Trainer.
WHAT ARE THE GOALS FOR THIS COURSE?
Explore a number of possible business scenarios that could leverage the default Customer Service functionality within Microsoft Dynamics CRM.
WHAT ARE THE PREREQUISITES TO CONSUME THIS COURSE?
- Some basic experience using Windows applications
- Knowledge of basic sales and marketing roles in a business
- Completion of the Microsoft Dynamics CRM Introduction course