Managed Business & IT Training Solutions

MBIT Training Ltd

Course: Introduction to Microsoft Dynamics® CRM 2011 (80442)

This one-day instructor-led course provides an introduction to Microsoft Dynamics CRM 2011. The course focuses on the user interface and working with the application and provides a foundation for other Microsoft Dynamics CRM 2011 courses.
SKU: 80442
GTIN: 80442
Manufacturer: Microsoft
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£310.00 (GBP)

This course is available at the following locations:

Course Summary

This one-day instructor-led course provides an introduction to Microsoft Dynamics CRM 2011. The course focuses on the user interface and working with the application and provides a foundation for other Microsoft Dynamics CRM 2011 courses. The course describes Microsoft Dynamics CRM concepts, the Web interface, the Microsoft Dynamics CRM for Outlook® interface, searching, and reporting.

At Course Completion

  • Describe at a high level key Microsoft Dynamics CRM concepts.
  • Explain how customer records, addresses, notes, attachments, connection records, and activities are recorded in Microsoft Dynamics CRM and how to configure personal options.
  • Work with records and views.
  • Use Microsoft Dynamics CRM for Outlook to track and synchronize items and manage offline capability.
  • Search and report on Microsoft Dynamics CRM data.

Course Requirements:

Students looking to take this course (80442) must already have the following technical knowledge:

  • Microsoft® Windows operating systems
  • Microsoft® Outlook®
  • Microsoft® Word
  • Microsoft® Excel®