Dynamics CRM

Microsoft Dynamics CRM is the leading Customer Resourcing and Management tool used to record customers, customer conversations, leads, convert leads to opportunities, convert opportunities into a sale, prepare estimates / quotations and convert these to invoices.

Dynamics CRM is also used for stock control and inventory management, so each item sold can be tracked. As a manager, you can determine which leads are significant, also to check performance of sales teams.

The Microsoft Dynamics CRM series is a blend of instructor training, community training and e-learning provided to cover Dynamics CRM installation, configuration, deployment, Customer Service and Sales Management. We offer a full solution through on-site corporate training packages upskilling your staff to engage with this exciting and enjoyable, reliable and trusted product.

View as Grid List
Sort by
Display per page

Course: Sales Management in Microsoft Dynamics® CRM 2013 (80546)

80546
This course introduces the capabilities of Sales Management in Microsoft Dynamics CRM 2013 that allow you to track and manage the sales process from potential to close. This course provides insight on sales process information, and introduces the tools available to analyze and report on sales information.
£310.00 (GBP)

Course: Installation and Deployment in Microsoft Dynamics CRM 2013 (80539)

80539
This course provides individuals with the skills to install and deploy Microsoft Dynamics CRM 2013. The training material focuses on the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM, and the installation instructions for the primary Microsoft Dynamics CRM components: the Microsoft Dynamics CRM Server, the E-Mail Router, and Microsoft Dynamics CRM for Office Outlook. The course also covers upgrading from earlier versions, configuring an Internet-facing Deployment and administration tasks.
£620.00 (GBP)

Course: Customization and Configuration in Microsoft Dynamics CRM 2013 (80542)

80542
This course describes the techniques required to customize Microsoft Dynamics CRM to meet the specialized needs of businesses. The topics covered include security; creation and configuration of entities; design of forms views and charts; auditing and solutions. The course describes each topic and how each topic relates to the other topics to produce a full configured, effective solution.
£930.00 (GBP)

Course: Customer Service in Microsoft Dynamics CRM 2013 (80545)

80545
This course describes the techniques required to customize Microsoft Dynamics CRM to meet the specialized needs of businesses. The topics covered include security; creation and configuration of entities; design of forms views and charts; auditing and solutions. The course describes each topic and how each topic relates to the other topics to produce a full configured, effective solution.
£310.00 (GBP)