Managed Business & IT Training Solutions

MBIT Training Ltd

Microsoft Social Engagement (81142)

This Digital Learning course provides great insight into your social media footprint. In this course, you will not only learn how to build search queries, you will also learn how to navigate Social Engagement to get the most out of it. Additionally, you will learn about different strategies for managing your social presence.
SKU: 81142
GTIN: 81142
Manufacturer: Microsoft
£500.00 (GBP)

This Digital Learning course provides great insight into your social media footprint. In this course, you will not only learn how to build search queries, you will also learn how to navigate Social Engagement to get the most out of it. Additionally, you will learn about different strategies for managing your social presence.

Learning Objectives

  • Explore the social engagement circle and social strategy
  • Configure social settings, interaction roles, licenses, and connect to other domains
  • Navigate through various strategies in understanding and utilizing your social footprint
  • Examine brand reputation, and social business opportunities
  • Walk through building and maintaining search query process
  • Examine post consumption and analytics
  • Walk through working with posts using alerts and filters
  • Explore viewing, analyzing, and changing sentiment
  • Define attributes and configure social to CRM automation options

Prerequisites

  • Some basic experience using Windows applications
  • Knowledge of basic sales, marketing, and customer service roles in a business
  • Completed the Introduction to Microsoft Dynamics 365 course