Managed Business & IT Training Solutions

MBIT Training Ltd

Perform Case Management in Microsoft Dynamics 365 for Operations (81009)

This course provides information on performing case management in Microsoft Dynamics 365 for Operations including setting up case management, working with cases, and creating and rating knowledge articles.
SKU: 81009
GTIN: 81009
Manufacturer: Microsoft
£20.00 (GBP)

Delivery: Blended learning
OR On-site (Private delivery)
Minimum number of delegates: 1:1
Maximum class size: 20
Delivery date: (as requested by customer)
Offers: contact for details however 20% consecutive discount on all group bookings.
Next availability: Immediate
Applicable for: Application Developer, Data Analyst, Programmer
Offers: contact for details

This course provides information on performing case management in Microsoft Dynamics 365 for Operations including setting up case management, working with cases, and creating and rating knowledge articles.

Learning Objectives

  • Set Up Case Management
  • Work with Cases
  • Create and Rate Knowledge Articles
  • Explore Case Management Examples

Prerequisites

  • General knowledge of Microsoft Windows
  • The ability to use Microsoft Dynamics 365 for Operations for basic processing
  • Basic knowledge of customer relationship management concepts