Managed Business & IT Training Solutions

MBIT Training Ltd

Perform Case Management in Microsoft Dynamics 365 for Operations (81009)

This course provides information on performing case management in Microsoft Dynamics 365 for Operations including setting up case management, working with cases, and creating and rating knowledge articles.
SKU: 81009
GTIN: 81009
Manufacturer: Microsoft
£500.00 (GBP)

This course provides information on performing case management in Microsoft Dynamics 365 for Operations including setting up case management, working with cases, and creating and rating knowledge articles.

Learning Objectives

  • Set Up Case Management
  • Work with Cases
  • Create and Rate Knowledge Articles
  • Explore Case Management Examples

Prerequisites

  • General knowledge of Microsoft Windows
  • The ability to use Microsoft Dynamics 365 for Operations for basic processing
  • Basic knowledge of customer relationship management concepts