Please contact us to enquire if the product is the right one for you.
All orders for books, media and eLearning are processed within 24hrs after payment is received and delivery should be within 5 days but this can vary. If you have not received the item within 24 Days please contact us at firstname.lastname@example.org.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please contact us before returning your Item on: 01684 851253 or email@example.com
Several types of goods are exempt from being returned. Including E-Learning, EBooks, and Classroom lead Training (which can be cancelled up to 7 days before delivery).
Additional non-returnable items: Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Book with obvious signs of use, CD, DVD, software, Book that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your Payment method, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: MBIT Training Ltd. Basepoint Business Centre, Oakfield Close, Tewkesbury Business Park, Tewkesbury, United Kingdom GL20 8SD.
To return your product, you should mail your product to: MBIT Training Ltd. Basepoint Business Centre, Oakfield Close, Tewkesbury Business Park, Tewkesbury, United Kingdom GL20 8SD.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.