Managed Business & IT Training Solutions

MBIT Training Ltd

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Free event - CompTIA Security+ primer

MBIT Training Ltd are pleased to offer a 'CompTIA Security+ primer'. This event features s...
£0.00 (GBP)

Implementing and Managing Windows 10 (20697-1 part of MCSA Windows 10)

This course provides students with the knowledge and skills required to install and config...
£1,950.00 (GBP)

Course: Supporting and Troubleshooting Windows 10 (10982)

This course is designed to provide students with the knowledge and skills required to supp...
£1,950.00 (GBP)

Introduction to Oracle 12c PL/SQL Programming

A Relational Database Management System (RDBMS) is a software system that allows you to cr...
£1,690.00 (GBP) £1,200.00 (GBP)

Oracle 11g Database Administration

This class will develop the key fundamental skills necessary to be an Oracle® DBA. Student...
£2,990.00 (GBP) £2,000.00 (GBP)

Microsoft Security Development Lifecycle (SDL)

The Security Development Lifecycle (SDL) is a software development process that helps deve...
£1,150.00 (GBP) £900.00 (GBP)

ITIL Foundation Certification - IT Service Management

The Information Technology Infrastructure Library (ITIL), is a set of detailed practices f...
£1,995.00 (GBP) £1,570.00 (GBP)

Course: Querying Microsoft SQL Server® 2014 (20461) part of MCSA SQL Server 2012 / 2014

This 5-day instructor led course provides students with the technical skills required to w...
£1,690.00 (GBP)

Course: Core Solutions of Skype for Business 2015 (20334 part of MCSE Communication)

This course provides students with the knowledge and skills that are required to plan, dep...
£1,790.00 (GBP)

Designing and Deploying Microsoft Exchange Server 2016 (20345-2 part of MCSE Messaging)

This course provides experienced Exchange Server administrators with the knowledge to desi...
£1,690.00 (GBP)

Administering Microsoft Exchange Server 2016 (20345-1 part of MCSE Messaging)

This 5-day instructor-led course teaches IT professionals how to administer and support Ex...
£1,690.00 (GBP)

Enabling and Managing Office 365 (20347 part of MCSA Office 365)

This is a 5-day instructor-led training (ILT) course that targets the needs of IT professi...
£1,990.00 (GBP) £1,690.00 (GBP)

Course: Developing SQL Data Models (20768 part of MCSA SQL 2016 BI)

This three-day instructor-led course is aimed at database professionals who fulfil a Busin...
£1,950.00 (GBP) £995.00 (GBP)

Course: Implementing a SQL Data Warehouse (20767 part of MCSA SQL 2016 BI)

This 5-day instructor led course describes how to implement a data warehouse platform to s...
£1,950.00 (GBP) £1,790.00 (GBP)

Course: Administering a SQL Database Infrastructure (20764 part of MCSA SQL 2016 DA)

This five-day instructor-led course provides students who administer and maintain SQL Serv...
£1,950.00 (GBP) £1,790.00 (GBP)

Course: Provisioning SQL Databases (20765 part of MCSA SQL 2016 DA)

This five day course is designed to teach students how to provision SQL Server databases b...
£1,950.00 (GBP)

Course: Developing SQL Databases (20762 part of MCSA SQL 2016)

This four-day instructor-led course provides students with the knowledge and skills to dev...
£1,950.00 (GBP) £1,290.00 (GBP)

Course: Querying Microsoft SQL Server (20761 part of MCSA SQL 2016)

The main purpose of this 3 day instructor led course is to give students a good understan...
£1,950.00 (GBP) £995.00 (GBP)

Identity with Windows Server 2016 (20742 part of MCSA Windows Server 2016)

This five-day instructor-led course teaches IT Pros how to deploy and configure Active Dir...
£1,790.00 (GBP)

Networking with Windows Server 2016 (20741 part of MCSA Windows Server 2016)

This 5-day classroom-based course provides the fundamental networking skills required to d...
£1,790.00 (GBP)

Installation, Storage, and Compute with Windows Server 2016 (20740 part of MCSA Windows Server 2016)

This five-day course is designed primarily for IT professionals who have some experience w...
£1,790.00 (GBP)

MCSA: Windows Server 2012

MCSA: Windows Server 2012 certification qualifies you for a position as a network or compu...
£3,275.00 (GBP) £2,695.00 (GBP)

Course: Automating Administration with Windows PowerShell (10961)

In this five day course you will learn to execute and monitor scripts more efficiently thr...
£1,550.00 (GBP)

Course: Automating Administration with Windows PowerShell 2.0 (10325)

This course 'Automating Administration with Windows PowerShell 2.0' provides students with...
£1,550.00 (GBP)

Course: Service Management in Microsoft Dynamics® AX 2012 (80414)

This two-day instructor-led course provides students with an overview of Service management features and functionality in Microsoft Dynamics® AX 2012.This course covers the major functions and describes how service management is integrated with the Project management and accounting module.
SKU: 80414
GTIN: 80414
Manufacturer: Microsoft
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£620.00 (GBP)

This two-day instructor-led course provides students with an overview of Service management features and functionality in Microsoft Dynamics® AX 2012.This course covers the major functions and describes how service management is integrated with the Project management and accounting module. The participants for this course should have basic knowledge of the earlier versions of Microsoft Dynamics AX.

This course is intended for partners, customers, and Microsoft team members with moderate to extensive knowledge of Project management and accounting functionality in Service management.

At Course Completion

  • Describe the functionality of service management and its potential for optimizing a business.
  • Provide an overview about the Service management course.
  • Build a Service agreements form.
  • Set up the elements required to create a service agreement header.
  • Create a service agreement header and lines.
  • Create a service agreement and service object relation/service task relation.
  • Copy service agreement lines into a service agreement.
  • Create service template groups.
  • Create a service template and copy template lines into a service agreement.
  • Create service agreements from a sales order.
  • Describe how and when service is provided to the customer.
  • Link service order to a project and register transactions as revenue and cost for service that is performed.
  • Build a Service orders form.
  • Define the different elements that support the creation and processing of service orders.
  • Set up service parameters as per the business needs.
  • Set up service stages and reason codes.
  • Set up service order activity.
  • Create sales and marketing activities when you create service orders.
  • Create a service order manually and automatically.
  • Create a service order from a sales order.
  • Process, post, and create a service order invoice.
  • Optimize the flow of information and create transactions with regard to service orders.
  • Set up service level agreements.
  • Set up time recording on service level agreements and service orders.
  • View the information about service level agreement and service order.
  • Sort and filter service agreements in the service agreements group.
  • Set up the different components of service dispatcher including default preferred technician, activity types, dispatch teams, and resources.
  • Use the Dispatch board.
  • Perform typical activity actions.
  • Change values on the Dispatch board and manage undisputed activities.
  • Explain the Dispatch board functionality and describes how it helps to optimize service order management.
  • Set up component elements of the repair functionality with regard to customer and technician diagnosis and resolution.
  • Set up symptom areas, symptom codes and conditions
  • Set up diagnosis areas, diagnosis codes, and resolutions.
  • Set up repair stages.
  • Create and process a repair line.
  • Register resource consumption for repairs.
  • Create and modify a template BOM and attach it to a service object relation.
  • Create a Service BOM.
  • Create service order lines from a BOM.
  • Setup the service BOM to register changes to the service object over time caused by service actions.
  • Create and set up the elements of service subscription functionality.
  • Create a subscription and service subscription transactions.
  • Create a service subscription fee transaction.
  • Create invoices and credit transactions.
  • Accrue revenue from a subscription fee transaction.
  • Create service orders by using Enterprise Portal.
  • Edit the service orders in Enterprise Portal.
  • View and create repair lines in Enterprise Portal.
  • Manage web service orders.

Course Requirements:

Students looking to take this course (80414) must already have the following technical knowledge:

  • Before attending this course, students must have working experience of Project Essentials in Microsoft Dynamics® AX 2012 and knowledge of Project Advanced in Microsoft Dynamics® AX 2012courses.