Managed Business & IT Training Solutions

MBIT Training Ltd

Service Management in Microsoft Dynamics NAV 2017 (81031)

This Digital Learning course covers the use of service management capabilities in Microsoft Dynamics NAV 2017 to help companies optimize on their service operations. This course explains the service management structure, the setup of service management time management, service order and service item. It also covers service orders, planning management, service contracts and additional features such as job queue and service price management.
SKU: 81031
GTIN: 81031
Manufacturer: Microsoft
£250.00 (GBP)

Delivery: Blended learning
OR On-site (Private delivery)
Minimum number of delegates: 1:1
Maximum class size: 20
Delivery date: (as requested by customer)
Offers: contact for details however 20% consecutive discount on all group bookings.
Next availability: Immediate
Applicable for: Application Developer, Data Analyst, Programmer
Offers: contact for details

This Digital Learning course covers the use of service management capabilities in Microsoft Dynamics NAV 2017 to help companies optimize on their service operations. This course explains the service management structure, the setup of service management time management, service order and service item. It also covers service orders, planning management, service contracts and additional features such as job queue and service price management.

Learning Objectives

  • What is Service Management;
  • Service Item and Setup;
  • Create Service Items Manually;
  • Creating Service Items from a Service Order;
  • Creating a Service Items Automatically;
  • Service Item Components;
  • Warranty for Service Items and Troubleshooting;
  • Service Item History;
  • Service Order Setup;
  • Service Lines, Shelves and Quotes;
  • Loaners and Setup;
  • Registering Service Consumption;
  • Using Standard Service Codes;
  • Registering Spare Parts and Replacing Components;
  • Using Serial Numbers;
  • Using Bin Code when Registering SpareParts;
  • WMS Integration;
  • Registering Fault Codes;
  • Repair and Service Order Status;
  • Posting Service Setup;
  • Post Service when Servicing is Completed;
  • Post Service Usage During Servicing;
  • Post Consumption;
  • Undo Shipment and Consumption;
  • Planning Management Setup;
  • Resources and Allocation;
  • Service Tasks;
  • Allocation Status and Repair Status;
  • Service Contracts and Setup;
  • Operational Information on the Service Contract;
  • Invoice Details on the Service Contract;
  • Service Contract Functions and Quotes;
  • Periodic Activities;
  • Service Price Adjustment Groups;
  • Performing a Service Price Adjustment;
  • Job Queue

Prerequisites

  • General knowledge of Microsoft Windows;
  • General accounting knowledge