Managed Business & IT Training Solutions

MBIT Training Ltd

New Products

Free event - CompTIA Security+ primer

MBIT Training Ltd are pleased to offer a 'CompTIA Security+ primer'. This event features s...
£0.00 (GBP)

Implementing and Managing Windows 10 (20697-1 part of MCSA Windows 10)

This course provides students with the knowledge and skills required to install and config...
£1,950.00 (GBP)

Course: Supporting and Troubleshooting Windows 10 (10982)

This course is designed to provide students with the knowledge and skills required to supp...
£1,950.00 (GBP)

Introduction to Oracle 12c PL/SQL Programming

A Relational Database Management System (RDBMS) is a software system that allows you to cr...
£1,690.00 (GBP) £1,200.00 (GBP)

Oracle 11g Database Administration

This class will develop the key fundamental skills necessary to be an Oracle® DBA. Student...
£2,990.00 (GBP) £2,000.00 (GBP)

Microsoft Security Development Lifecycle (SDL)

The Security Development Lifecycle (SDL) is a software development process that helps deve...
£1,150.00 (GBP) £900.00 (GBP)

ITIL Foundation Certification - IT Service Management

The Information Technology Infrastructure Library (ITIL), is a set of detailed practices f...
£1,995.00 (GBP) £1,570.00 (GBP)

Course: Querying Microsoft SQL Server® 2014 (20461) part of MCSA SQL Server 2012 / 2014

This 5-day instructor led course provides students with the technical skills required to w...
£1,690.00 (GBP)

Course: Core Solutions of Skype for Business 2015 (20334 part of MCSE Communication)

This course provides students with the knowledge and skills that are required to plan, dep...
£1,790.00 (GBP)

Designing and Deploying Microsoft Exchange Server 2016 (20345-2 part of MCSE Messaging)

This course provides experienced Exchange Server administrators with the knowledge to desi...
£1,690.00 (GBP)

Administering Microsoft Exchange Server 2016 (20345-1 part of MCSE Messaging)

This 5-day instructor-led course teaches IT professionals how to administer and support Ex...
£1,690.00 (GBP)

Enabling and Managing Office 365 (20347 part of MCSA Office 365)

This is a 5-day instructor-led training (ILT) course that targets the needs of IT professi...
£1,990.00 (GBP) £1,690.00 (GBP)

Course: Developing SQL Data Models (20768 part of MCSA SQL 2016 BI)

This three-day instructor-led course is aimed at database professionals who fulfil a Busin...
£1,950.00 (GBP) £995.00 (GBP)

Course: Implementing a SQL Data Warehouse (20767 part of MCSA SQL 2016 BI)

This 5-day instructor led course describes how to implement a data warehouse platform to s...
£1,950.00 (GBP) £1,790.00 (GBP)

Course: Administering a SQL Database Infrastructure (20764 part of MCSA SQL 2016 DA)

This five-day instructor-led course provides students who administer and maintain SQL Serv...
£1,950.00 (GBP) £1,790.00 (GBP)

Course: Provisioning SQL Databases (20765 part of MCSA SQL 2016 DA)

This five day course is designed to teach students how to provision SQL Server databases b...
£1,950.00 (GBP)

Course: Developing SQL Databases (20762 part of MCSA SQL 2016)

This four-day instructor-led course provides students with the knowledge and skills to dev...
£1,950.00 (GBP) £1,290.00 (GBP)

Course: Querying Microsoft SQL Server (20761 part of MCSA SQL 2016)

The main purpose of this 3 day instructor led course is to give students a good understan...
£1,950.00 (GBP) £995.00 (GBP)

Identity with Windows Server 2016 (20742 part of MCSA Windows Server 2016)

This five-day instructor-led course teaches IT Pros how to deploy and configure Active Dir...
£1,790.00 (GBP)

Networking with Windows Server 2016 (20741 part of MCSA Windows Server 2016)

This 5-day classroom-based course provides the fundamental networking skills required to d...
£1,790.00 (GBP)

Installation, Storage, and Compute with Windows Server 2016 (20740 part of MCSA Windows Server 2016)

This five-day course is designed primarily for IT professionals who have some experience w...
£1,790.00 (GBP)

MCSA: Windows Server 2012

MCSA: Windows Server 2012 certification qualifies you for a position as a network or compu...
£3,275.00 (GBP) £2,695.00 (GBP)

Course: Automating Administration with Windows PowerShell (10961)

In this five day course you will learn to execute and monitor scripts more efficiently thr...
£1,550.00 (GBP)

Course: Automating Administration with Windows PowerShell 2.0 (10325)

This course 'Automating Administration with Windows PowerShell 2.0' provides students with...
£1,550.00 (GBP)

Course: Supporting and Troubleshooting Windows 10 (10982)

This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.
SKU: 10982
GTIN: 10982
Manufacturer: Microsoft
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£1,950.00 (GBP)

Course Summary

This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

Audience profile

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.

The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course.

After completing this course, students will be able to:

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.
  • Troubleshoot startup issues and operating system services on a Windows 10 PC.
  • Resolve issues that pertain to hardware devices and device drivers.
  • Troubleshoot Windows 10 devices remotely.
  • Troubleshoot issues that pertain to network connectivity.
  • Troubleshoot client configuration failures and issues with application of Group Policy Objects.
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote connectivity issues.
  • Resolve issues related to accessing resources from devices that are domain-joined.
  • Resolve issues related to accessing resources from devices that are not domain-joined.
  • Troubleshoot issues that pertain to application installation and operation.
  • Maintain a device running Windows 10.
  • Recover a device running Windows 10.
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