Terms of Business

Managed Business & IT Solutions | MBIT Training Ltd

Terms and Conditions

CLASSROOM BOOKINGS - IMPORTANT!  Please do not proceed to book a course without discussing availability with our sales team first. The bookings are approved to run only if there are sufficient delegates to justify the cost of running the course at the venue. We are also restricted by available meeting and training space at our venue and need to check with our venue providers to ensure that we can run the course on the date and venue you have requested. Please work with us to find an alternative venue and date if we are unable to schedule your request. 

Terms used in this document:

The Customer – a manager, or person representing the company the employee attending the training event works for. This may be a Personnel representative or Line Manager who has authority to make the booking and deal with company payments.

The Delegate – this is not usually the Customer. The Delegate is the employee attending the training event. The Customer is making the booking for the Delegate.

The Provider – also known as ‘the company’, this is MBIT Training Ltd staff including training personnel, bookings team, sales and marketing team and any other persons representing MBIT Training Ltd to the Customer and Delegate.

The Vendor – the provider of course materials, also examinations where applicable to the Delegate. For official courses the Provider acts on advice, guidance and instructions (IAG) from the Vendor to ensure that the correct procedures are followed, and the correct information imparted. Quality of course materials is assessed by and monitored by the Vendor.

Duty of Care

MBIT Training Ltd have a duty of care to the Vendor to ensure that information conveyed and also the means of conveying information to the delegate is correct. All information, advice, recommendations and guidance provided as part of our training packages are the views of the Vendor. This overrides all other priorities including the requirements of the Customer. Our courses therefore, produced by our Vendors meet ISO 17024 standards and information is accurate for up to 3 years from the initial release of the course (2 years for Software Development courses). For this reason, we are reluctant to hold bespoke courses, where objectives are identified by the customer unless we agree to use vendor-supplied content to meet these objectives.

A Customer may not alter or anticipate the adaptation of an official course being delivered, whether private or public, to meet their internal requirements. It is therefore important that our sales team work with the Customer to choose the most suitable course. Bespoke training can be offered, but is must be clear during the initial sales discussions that tailored / bespoke training is required.

NB: Tailored training will not qualify a Delegate to be accredited as components and objectives needed to pass the exam may be omitted.

If a Customer is dissatisfied that the course did not meet their organisation requirements and yet the training has been provided, the matter is a discrepancy between the Customer's expectations and the vendor’s Information, Advice and Guidance (IAG) and materials provided. MBIT Training Ltd is a 'conduit for delivery' and as such provide courseware and training on an 'as is' basis, reliant on the materials provided by our Vendor.

For example, a delegate may need to take a series of training courses and exams to attain a professional programme accreditation but decides to miss a course, as determined by the industry roadmap. MBIT Training Ltd may encourage the Customer to ensure that the Delegate attends the missing course before allowing the Delegate to be booked onto a further course.

Feedback Use

Delegate feedback is used to feed back into our training delivery and strategic vision. Customer feedback is used to help to better understand customer requirements and align the correct courses to the Delegates' needs.

Where possible we encourage our delegates to leave reviews on Google Maps, TheBestOf Worcester, Business Magnet, or the MBIT Training Ltd site as a course review. We also encourage testimonials, where the delegate is happy to do so.

Booking a course:

Please note that MBIT Training Ltd is not VAT registered. We are a small, independent training company with a small staff, but do operate courses across the UK as required. Prices on the website, or as quoted by our sales team do not include VAT and are complete package prices. All expenses and costs incurred, including courseware are within the package price and are met by MBIT Training Ltd. You will not be charged separately for any other costs.

There are however exceptions including:

  1. Postal costs for course materials where postage is anything other than standard delivery.
  2. Any additional fees, transit fees, import duty or other taxes incurred through purchase of courseware from the US or Europe.
  3. Additional travel costs incurred as the venue is over 1 hour drive from our Head Office in Droitwich.

Public courses

A Public course is defined as an advertised course for different people to individually book to attend at a set date. Vendor requirements are that we supply each delegate with an e-book or paper copy of the course materials and individual access to online labs. At this point in time MBIT Training are not advertising public courses.

Private courses

Our customers are a mixture of individuals looking to upskill and companies wishing to upskill their staff. A venue mutually acceptable to both parties is selected. For corporate customers this would typically be the hire of a meeting room on-premises. Here, there are no requirements to provide courseware or labs to the delegates. The trainer would present the course and it is up to the discretion of the Course Manager how the contract is to be delivered, but usually access to a PDF version of the student courseware is provided. Delegates are required to bring their own laptops to the training session.

The Customer is obligated to ensure that they are able to travel to the appointed training location. Where this is on-site at the customer’s offices the expectation is that the venue will be appropriately furnished to serve as the course. Where virtual labs are used as part of on-site or classroom training, it will be necessary to perform bandwidth tests before the location can be agreed as suitable by both parties.

The course price may contain the following items but the customer is recommended to check with the sales team for items which form part of the training package. The published prices do not include any travel, accommodation or living expenses which the delegates may incur in attending unless specifically mentioned on the training booking agreement. All pricing quotations are valid only for 7 days from the date they are first sent to the Customer. Training items may include elements such as (each course will differ based on need and Vendor requirements):

•         Laptop supplied by MBIT for the duration of the course (or supplied by client on certain courses – check for course requirements before the commencement of booking).

•         Course materials (stationery and course book, or PDF e-book)

•         Exam voucher (if supplied as part of the package – check for course requirements)

•         Exam paper where paper exams are used.

•         Exam proctor registered with the examination board to undertake the registered examination session.

•         Qualified trainer holding the necessary skills and experience to administer the course. The trainer holds a training certification recognised by the Vendor.

•         A virtual labs account with the lab provider. The account will run for at least the duration of the course.

Training items do not include:

•         Access to videos, supporting documents or presentation slides used by the trainer due copyright and licensing restrictions.

•         Access to third-party materials licensed only for use by the trainer directly, or to MBIT Training Ltd.

Trainers

All of our trainers are either active or retired Microsoft Certified Trainers and hold the appropriate level of experience and expertise to deliver the course. For private training deliveries it is not a requirement that the trainer holds an active MCT subscription. MBIT Training Ltd is a Microsoft Partner and holds an Action Pack subscription providing us with access to learning materials.

Payments

Credit checks are carried out on new companies when a new account is opened. We may choose to factor invoices where there is a concern that payment will not be immediate. As we have upfront expenses to arrange the course for you, we request payment by the same week that training is to take place. We will therefore front-load invoices with an ideal window of 30 days, expecting payment on the due date of delivery.

We are currently working with QuickBooks to provide our payment gateway. Our typical process would be:

  1. From the MBIT Training site a customer places an order for a course and the quantity of delegates who will be attending.
  2. On completion of checkout, select the ‘Purchase Order’ option. A PO will be raised with a unique PO number. This is used by our tracking process.
  3. We will then check the order and discuss it with you. Our team may need to discuss pre-requisites and ensure that these are met. (For example, if you book an MCSE course we would expect your delegates to actively hold a relevant MCSA certification first). Where you are making a group booking we would amend the PO to provide a 20% discount, consecutive for each delegate in the order.
  4. We would then raise an invoice. This can be paid by BACS, or online by card.

Again, we would like to stress: Before paying, we would ask that you contact our sales team first to discuss your requirements. We reserve the right to decline a booking if we deem that the course is unsuitable for the Customer. This is due to the fact that training is offered as part of a ‘roadmap’ sequence of training and the level of complexity for a specific course may not match the skill or experience level of the Customer. We carry out a pre-course survey and an informal discussion with our sales team who are experienced in the aims and objectives for every course we offer and can advise the most suitable programme for you.

We try to avoid the situation where a Customer would pay late. If you are unable to pay before the commencement of the course date, your place on the course can be filled by another Delegate provided by a different Customer (for private or public courses where training is taking place at a mutual venue.).

If no promise to pay, deposit or payment is received within the payment window the course will be cancelled and courseware will not be purchased, or shipped. This is to avoid instances where customers cancel at the last minute but still receive courseware which by this point have been already shipped.

We kindly ask that you contact our booking team to ensure that an appropriate venue and timescale is agreed. Please be aware that corporate employees subject to Continuing Professional Development will have a rigid timescale to be able to fit training in around their busy schedules. It is therefore important for both parties that the delegate is not encumbered. Where the invoice has been paid in part, or we have agreed for the Delegate to attend the original course, the invoice in question will still need to be paid in full and we would ask that you notify our payments team to ensure a suitable timescale. Any examinations taken as part of the course will not be processed and results withheld until all payments have been made in full.

A course may be cancelled up to 7 days prior to delivery however if courseware has already been purchased these costs will be passed on to the customer. Cancellations within 7 days or less will incur 100% of the total cost of the invoice.

After payment has been made, the customer is signing to the responsibility of the delegates as meeting the expected practice of delegates as referred to in our terms and conditions. The expected code of practice for all parties is detailed below:

1.1.   Payment is to be made prior to commencement of the course. We do not accept long payment terms.

1.2.   A contact name, address, email and direct line phone number is supplied for the person responsible for the booking

1.3.   That any booking is already in line with any CPD arrangements and requirements agreed internally between the person placing the order (known as the Customer), the delegate (the employee), their Line Manager and Personnel team.

1.4.   MBIT Training Ltd will provide evidence of where our training course meets the requirements indicated in the delegates’ CPD arrangements.

1.5.   MBIT Training Ltd will provide a named individual from the bookings team, a sales contact number and email address, a Purchase Order reference number, event code, location, duration and discuss course requirements with you.

1.6.   All correspondence by all parties is with the best interests of the course Vendor in mind as paramount. Secondly, we express and support the interests of MBIT Training Ltd as service Provider. Thirdly we express and support the interests of the Delegate as trainee.

1.7.   MBIT Training Ltd has no interest in organisational, social or political matters. We will work with charities and organisations of any kind and size. We are a training service provider solely interested in the use of technical content, products and services correctly as deemed by the product provider who is also the training content provider (known here as the Vendor). We do however support projects which are philanthropic, provide positive social, technical or commercial change. Our staff have a variety of social media accounts and used for both commercial and personal reasons and any likes, shares and comments made are not representative of the company as a whole.

For all Delegates

2.1.   We kindly ask that you are professional and respectful to our staff and trainers at all times.

2.2.   We kindly ask you to complete an evaluation at the end of the course. Please do try to specify the positive aspects of the course. We are hoping to always improve our course for others. Please tell us aspects of the course that you enjoyed and are pleased to have engaged with.

2.3.   Tea and coffee will be supplied throughout the course.

2.4.   Lunch will only be provided on certain courses at the discretion of the booking manager, where this has been agreed as part of the package. All of our venues are with in commutable distance of food retailers, or have outlets on-site.

Purchase Order/ identification number:

A Purchase Order is deemed by MBIT Training Ltd as a legal offer to buy products or services. It is the confirmation of an order and is bound by the cancellation & re-scheduling elements described above in this document.

Cancellations non-website orders

In order to cancel a course, we would need to receive written cancellation, or an email from the Customer. This instruction would need to be received at least 14 working days before the start date of the course, otherwise actions taken by MBIT Training Ltd to prepare for the course will be taken into account and cancelation fees levied and passed on to the Customer. For written cancellations, please write to – Bookings Manager, MBIT Training Ltd, The Stables Business Centre, Walnut Tree House, Astwood Lane, Wychbold, Droitwich, Worcestershire WR9 0BU. For email correspondence, address to: sales@mbittrainingltd.com

Re-scheduling courses or exams

Please notify us within good time to avoid any rescheduling fees. 

Refunds

Where a refund was made to MBIT Training Ltd.’s account, a refund may take up to 28 working days to be processed. Refunds will be processed using the same payment method as the original payment. Upon paying a deposit towards the course, you are contracted to pay the confirmed course fee at the time of booking. MBIT Training Ltd do reserve the right to change prices at any time at their discretion, however we will honour the agreed original price if a booking has already been agreed in principle, even if we incur a loss as a result.

By issuing a PO and also by paying a deposit, the Customer is ‘de facto’ adhering the Delegate to MBIT Training Ltd.’s terms and conditions. MBIT Training Ltd will not be liable for any fluctuation caused by exchange rates, bank charges for overseas refund transactions.

MBIT Training Ltd vouchers and gift cards are valid for up to a maximum of 12 months from the date of the order. These are tied to the Customer (organisation who paid for the voucher / gift card) and are redeemable from any employee of that organisation.

Course examination voucher purchases are non-refundable as these are tied to the Delegate.

Returns

We have a separate Return and Refund policy which is available here. 

Course Materials

We will always ensure that you, the Customer have a copy of the course objectives. We will then arrange for a meeting or telephone conversation to discuss the requirements, to ensure that the course is a correct fit to CPD requirements and that the delegate is technically and academically ready to attend the course. It may be the case that the delegate may need to attend or to complete a pre-course questionnaire. The decision to proceed with the booking is the sole decision of the Bookings Manager and not that of the Customer (a Customer cannot insist to take a Delegate who is clearly not ready for the training which may be too complex for them). If the Delegate is approved to attend the course, booking process will be followed, monies taken and the course seat arranged. Where the Delegate is entitled to a copy of the course materials for the training event these can upon request be sent out in advance so that the Delegate can prepare for the course. It is the responsibility of the Delegate to provide to bring all materials with them to the training event.

Non Attendance

Non-attendance by a Delegate on the first day of the course will be deemed as a cancellation. We ask our trainers to report back the number and names of the Delegates who have arrived within the first hour of the course, by e-mail so that our team can liaise with the customer and to report absence. If the Delegate is booked onto a course and the delegate has been signed off sick and your Personnel department are aware we kindly ask that you make us aware that the Delegate will be unable to attend so that we can discuss the matter with you, the Customer and for us to determine if the Delegate should be re-scheduled onto an alternative course or to cancel the booking. Non-attending delegates will not be refunded and will be treated as an actual attendee.

Language

All courses are delivered in English. We do have some Chinese, Spanish and French versions of online courses. Please ask for details.

Philanthropic work

In order to contribute further to society MBIT Training supports the charity TLG. TLG work with young children in Primary and Secondary schools who are undergoing emotional problems leading to problems at school. By one-to-one counselling and support through play and theraputive lessons they are able to come to terms with the issues they are facing and in most occasions are able to remain in mainstream education.

Special Needs and Disability requirements

If you have any special needs requirements (e.g. your Delegate is dyslexic) please do let us know. If the Delegate requires course materials to be printed in larger font, or to be printed onto coloured paper (e.g. light blue or cream) this can be arranged for bespoke material. Where courses use official textbooks, these cannot be reprinted on another colour (we will discuss options from the Vendor with you), but large font versions are available, as are braille copies. Please let us know in advance so that we can make the necessary arrangements.

If the delegate is sight or hearing-impaired and it would be helpful for them to relocate to be able to see the projected materials easier, this can be arranged. We will notify the trainer in advance if we are made aware of any requirements you might have.

For laptops, our laptops are fitted with two magnifier programs – Microsoft Magnifier and SysInternals ZoomIt. We also use the built-in Microsoft Text to Speech converter if needed.

If the Delegate is hard of hearing and has a hearing aid fitted, please notify us in advance and we will try to make arrangements with the meeting room provider to determine if a hearing loop system can be used. Most of our conference rooms used for training are fitted with such systems.

If the Delegate is physically disabled and it is necessary to hold the meeting in a ground-floor meeting room, please let us know and we will try to arrange this.

Admission

MBIT Training Ltd reserve the right to refuse admission to any person who cannot identify themselves as an expected Delegate to the course. The trainer has the right to refuse entry, or to ask a delegate to leave if their behaviour is deemed unprofessional. This can include (the list is not exhaustive):

•         Regular lateness, tardiness or disengagement with the course

•         Distracting others through conversation or by raising debate whilst the trainer is in charge of the session.

•         Swearing or the use of verbal abuse

•         Physical intimidation or threats of violence (perceived or actual).

We operate a zero-tolerance to bullying and must ensure the safety of our other delegates and our training staff.

If an individual has determined that an event is taking place but they are not booked onto the course, they will not be granted access to the training event. Access to a training event is only possible through engagement through the booking process and is at the discretion of the Bookings Manager. 

Onsite Training on Client Specified Site

Where we are providing private, bespoke, on-site training, the Customer is responsible for the arrangement of facilities as follows:

  • Notification of internal security and the appropriation of day passes for training staff and proctors.
  • Booking of training rooms(s)
  • Booking of training computers (where supplied by the Customer)
  • Booking of lunch, or providing training and proctoring staff information as to canteen facilities whilst on-site.
  • Provision of visor parking for the training / proctoring staff.

If the trainer deems the environment to be unsuitable for training, MBIT Training Ltd reserve the right to cancel the event, add a surcharge for travel and expenses incurred by our staff for visiting the premises and also additional administrative time spent to find and to book a suitable off-site location and equipment.

For private on-site courses, Microsoft Official Courseware and other Vendor provided training course materials are used. The Customer takes responsibility for:

  • slow laptops
  • slow internet connection
  • interruptions, disruptions and noise
  • External problems (e.g. power outages or disruption to the training for a Delegate by the need to be excused to remediate an internal company task, or to attend a meeting)  

Copyright and Intellectual Property

In order to use materials provided by vendors MBIT Training Ltd has subscribed to partner reseller programs appropriate to the content required. Our trainers hold relevant certification and experience as determined by our quality team. Our trainers are also Microsoft Certified Trainers (necessary for the delivery of Microsoft Official and Academic Courseware programmes at our partner centres. MOC and MOAC training is offered in partnership with existing CPLS Microsoft Learning partners).

MBIT Training Ltd is also a Microsoft Partner, a Certiport partner and a VMEdu partner (at the time of writing).

All intellectual property for all materials used by MBIT Training Ltd which is outside of the above and therefore not provided as part of official courseware remains the property of MBIT Training Ltd. The Customer and Delegate, plus any associated third parties connected with training events whether on-site, public or online, agree to not reproduce, re-sell, copy or otherwise provide to another party any or all of the course materials. Delegates may only use the materials for the purpose of personal reference for an agreed timescale. For online resources these may be time-limited

Damages and liability

MBIT Training Ltd.’s liability for loss or damage shall be limited to a claim for damages. This claim is limited solely to the training event connected to the loss / damage. We would ask all Delegates to refrain from horseplay or any activities which would put themselves at risk. We do not take responsibility for injury or death caused as a result of any actions undertaken solely by the Delegate. The Delegate is a responsible person being taught in a public place, or where on-site Customer company Health and Safety regulations still apply. For off-site classroom training, we would remind Delegates that upon entry to the property, the meeting room provider do issue any health and safety notification specific to the location

In order to stay safe and to be kept informed, our trainer will notify all Delegates at the very start of training the locations of the restrooms, canteen area, emergency exits and egress points, fire muster points (outside of the building) and also if and when a fire alarm test is scheduled

All of our laptops provided for our courses are virus-scanned. At the end of each course the hard drive is wiped and a clean image is re-installed. Each course image has been checked for viruses.

Personal Belongings

All personal belongings taken to the course are solely the responsibility of the owner. Neither the venue management team not MBIT Training Ltd are responsible for any loss, tampering or moving of items. Any suspicious activity should be reported to both our staff and the venue team where appropriate action will be taken.

e-Learning/Online Learning

Please note that access to online resources is managed by the fair usage policy of the venue provider. This is particularly important when we operate classes using virtual labs. Please note that bandwidth restrictions imposed by the venue provider are outside of our control, however every effort has been taken to attempt to secure sufficient data transfer rights for the course to operate effectively

Access to online products is granted for a defined period as stipulated in the logon email the delegate will have received. This is a different duration from each of our partner providers

Please note that online materials are managed by our third party providers (e.g. Microsoft Online Labs) We cannot accept the responsibility for the accuracy of any materials provided, however we selected the provider after research into which providers gave the best materials to support learning towards passing the relevant exam. 

Force Majeure

There are times when the normal flow of life is affected by events and circumstances outside of our direct control. We will not be in breach of this agreement if the services and products offered cannot be acted upon or are affected in part by any of the following (not exclusive) list of events which may sometimes occur, deemed ‘Acts of God’:

  • Fire
  • Flood
  • Earthquake
  • Terrorist attack / hostile action irrespective of if war has been declared / Declared War
  • Snow / Blockage
  • Embargo
  • Strike action / labour disruption
  • Transport disruption
  • Utilities / telephony / internet service provider failure

All of these events will be counted as best we possibly can but may cause a rescheduling of the event. We would in these situations ask both parties (delegate and us) to be responsible for meeting our own costs.

Privacy Policy

MBIT Training Ltd is committed to retaining your privacy. We will keep on record for purposes of sales analysis and financial purposes (e.g. tax) any data on courses and materials you have bought from us but also your buying habits and purchase interests. It would be helpful to us if we can work transparently with your Personnel team and Customer to ensure that we are offering support and advice regarding your purchases.

We do not disclose your personal information to third party organisations. For the purposes of reporting both internally and summative reporting to exam vendors and courseware vendors, we may report how many units of each course / book were sold so that they can determine which are considered currently popular.

To be absolutely clear, do not sell your personal information to third parties. We also do not disclose your credit card or bank details to third parties. Under GDPR regulations we separate personally identifiable information and do not store bank card details. These are processed by our payment handler, QuickBooks. We only keep the portions of data required for a transaction and cannot 'replay' transactions by reusing your personal bank or card details as we do not hold all of the required information to do so. Financial data is kept in a secure cloud data store, quality managed and protected. Our cloud service provider currently is supplied by and legally managed by Microsoft. Data held is under the jurisdiction of UK law.

MBIT Training Ltd does not have control of how banks we make purchases to and from may make use of the transactional data, or how this information is used.

Regarding the website, a customer must register with valid information in order to make a purchase on the website. There is however no requirement to register before discussing your requirements with our sales team.

Upon occasion our marketing team may request your consent to take photographs of any training events and other campaigns we are currently running. We will not use any photo or quotation without your express (written or email) consent. Course and product reviews are monitored and vetted by our marketing team. Where we consider the review to be unfair, biased or detrimental to our business without justification we reserve the right to delete the review.

Delegates are not permitted to take any video/photography/audio during the course without the permission of the trainer. This in particular includes the recording of virtual labs for later viewing. If this activity is reported to us the training will be cancelled and the Customer will be asked to pay for the training in full as a penalty. We will however at this point provide (at a cost to the Customer) e-learning or access to the relevant virtual labs.

Security and Encryption

Email: Our email system is cloud-based. Security and encryption is provided by our host providers. Our provider is Google Internet Authority G2. Our certificate is valid, using SHA1 RSA encryption using a 256-bit public key.

For financial transactions and accounting: Our provider uses industry standard security measures to keep your data safe at all times. The MBIT Training website is a secure site, although no payments are taken over the site (You will raise a Purchase Order and payments are dealt with separately through QuickBooks).

Intellectual Property

This website and all of MBIT Training Ltd.’s materials are protected by international copyrights, trademarks and subject to intellectual property rights. Use of logos, third-party content and reseller information is therefore done so under licence. Therefore all intellectual property belongs to MBIT Training Ltd, its related companies, its affiliates or suppliers.

You may not copy, sell, reproduce, distribute, download, modify, display or prepare derivative works based on, repost, transmit or otherwise use any of the intellectual property of this site. The information on this site is provided “as is” and without any warranties. MBIT Training Ltd does not accept responsibility of content of any third party sites that maybe referenced by us. 

Complaints

We work very hard to try to get things right. In the unfortunate occasion where Customer or Delegate expectations are met it is important to keep a good line of communication with all affected parties. We are happy to work with all parties to remediate and if possible to resolve the issue, but to do so without loss to any of the parties affected. Complaints are handled seriously by our team and an independent member of staff not connected with the booking will carry out an investigation and will speak with all parties to determine what happened and how the matter may be resolved.

The Customer has protected rights as a consumer which protect them in the following cases:

1. If the training event does not go ahead and have already paid they can ask for monies to be re-deployed and for delegates to be booked onto a future event. If this is not possible a refund will be provided in due course.

2. If the training materials do not arrive MBIT Training Ltd cover the costs to ensure that replacement materials are sent. With online learning we will work with vendor partner providers to issue new accounts where this is possible.

3. If the training event was not completely delivered then we can offer alternative resources or e-learning to cover any learning gaps.

The focus of the training session will be to provide concepts and to illustrate these are best we possibly can with the materials which have been provided to us. We are not responsible for any changes to third-party materials and therefore can only deliver the courseware on an 'as is' basis as provided by the Vendor. We constantly communicate with the Vendor and feed back any issues encountered. Our trainers work hard to try to resolve any issues if they do surface.

Any adaptations of these regulations are only at the request of escalation to the Managing Director.

M Bennett - Director, MBIT Training Ltd, (c) 2019.