Managed Business & IT Training Solutions

MBIT Training Ltd

Voice of the Customer in Microsoft Dynamics 365 for Customer Service (81063)

This Digital Learning course provides students with the tools to configure Dynamic 365 Voice of the Customer Solution. The focus is on the using and understanding how the platform tools that are provided can be leveraged to create surveys, customize surveys with themes and images, configure questions, and control how surveys are distributed.
SKU: 81063
GTIN: 81063
Manufacturer: Microsoft
£200.00 (GBP)

This Digital Learning course provides students with the tools to configure Dynamic 365 Voice of the Customer Solution. The focus is on the using and understanding how the platform tools that are provided can be leveraged to create surveys, customize surveys with themes and images, configure questions, and control how surveys are distributed.

This course helps prepare you for exam MB2-718.

Learning Objectives

  • How to install and configure the Voice of the Customer Preferred Solution
  • Provide overall guidance on the designing voice of the Customer Surveys
  • How to work with Survey Responses and Feedbacks
  • Creating and maintaining survey Pages, and elements
  • Customize how respondents interact with surveys using response routing
  • Personalize Surveys with Piped data

Prerequisites

  • A working knowledge of how to use Microsoft Dynamics CRM 2013 and/or 2015